Frequently Asked Questions

1. Do I need an account to make a purchase?
2. I forgot my login password. What do I do?
3. How can I register myself at our websites?
4. How can I subscribe to or unsubscribe to the Alerts?
5. How do I place an order?
6. How can I track the status of my order?
7. Where do I find my order number?
8. How do I cancel an order once placed?
9. How will I be refunded?
10. I am not happy with the product, what are my choices?
11. What is My Account?
12. How safe is it to transact through credit/debit card or internet banking at our websites?
13. What are the payment options available on our websites?
14. I made a purchase on our websites, how do I know if the order was placed successfully or not?
15. What is the estimated delivery time?
16. Does our websites deliver outside India?
17. Is it possible to request for a change of delivery address at any point of time after the order has been placed?
18. I had placed an order 2 days ago. Now, I have to leave on an urgent trip. Can you please hold the delivery until I get back?
19. I have some suggestions with regards to your service. Where should I post it?
20. How do I reach your customer support?

1. Do I need an account to make a purchase?

No, its not necessary to create an account before making a purchase on the site but is recommended, since it has its own advantages, such as:

• You can make a purchase by only providing your email ID rather than filling necessary details, every time.
• You can track the delivery status of your order(s).
• You can view the entire history of your past orders.
• You can subscribe to our weekly newsletter to stay in the know on our new products. 

2. I forgot my login password. What do I do?

Please go to the login page and click on Forgot password. You will receive an email on your registered email id with instructions on creating a new password.

3. How can I register myself at our websites?

Just click on link Log In available on the upper right hand corner of every page on our website, you will land on an account creation / login page. Now follow the instructions.

4. How can I subscribe to or unsubscribe to the Alerts?

Subscribe: To start receiving our alerts, all you need to do is sign up with us. Just enter your email ID and choose a password and leave the rest to us, you will never be left behind on the latest offers and promotions.

Unsubscribe: The usual way to do this is click on the Unsubscribe button at the bottom of each marketing email.

5. How do I place an order?

Placing an order is very easy! As you browse through the website, you can put the items in your Shopping Cart by clicking on Add to Cart' buttons. Log in with your email address and password, enter your shipping address and make the payment.

Alternatively, you can simply email us at store@countryweaves.com and we will get in touch with you and will assist you with the order.

6. How can I track the status of my order?

We can click on Track my order link at the footer (Bottom) on every page. All you need to do is enter your order number and your email ID to track the progress of your order.

7. Where do I find my order number?

The order number is sent to you on your registered email id once the order is successfully placed. Alternatively, you can also find the same under Order History in My Account section.

8. How do I cancel an order once placed?

You may cancel your order with us at any time within seven (7) working days, beginning on the day after you receive the Goods. Please see our Terms & Condition for our cancellation and return policy.

To request cancellation of your order, you must notify us in writing to store@countryweaves.com

9. How will I be refunded?

All refunds are done on the original mode of payment. If you have paid online through a credit/debit card the refund will be processed on the same card.

10. I am not happy with the product, what are my choices?

If the delivered product is not up to your expectations, we will be more than happy to replace it and make it right for you. Please get in touch with us within 7 working days from the date of delivery of the product and we will be happy to share the available product options. You may also take full refund for your order.

11. What is My Account?

My Account is your one stop for all the information related to your past, current and future purchases on our websites. It holds information like order history, order status and shipping addresses.

12. How safe is it to transact through credit/debit card or internet banking at our websites?

You can be assured that our websites offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your card/banking information because your bank will authorise the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorisation number and the electronic receipt would be generated.

13. What are the payment options available on our websites?

Our websites offers following payment options:

Debit card Visa/MasterCard/Maestro

Credit Card Visa/MasterCard and also American Express

14. I made a purchase on our websites, how do I know if the order was placed successfully or not?

Once a successful purchase is made, we send you confirmation order details via email to your registered email address.

15. What is the estimated delivery time?

We try and ensure that the ordered products are delivered to you as soon as possible. Our Average delivery time is 5-7 days. We deliver all our products inside India within 7-15 business days.

16. Does our websites deliver outside India?

We ship our products internationally. If you need a delivery outside India, please contact us at store@countryweaves.com to know the shipping charges and delivery terms.

17. Is it possible to request for a change of delivery address at any point of time after the order has been placed?

Yes! If the product has not being shipped out, we will be able to change the address; however, if the product has been shipped out changing the address is not guaranteed.

18. I had placed an order 2 days ago. Now, I have to leave on an urgent trip. Can you please hold the delivery until I get back?

Please call our customer care team, which is open 24 hours on all days of the week. If the consignment has already been shipped then we may not be able to hold the delivery.

19. I have some suggestions with regards to your service. Where should I post it?

We welcome all suggestions and actively work on the feasible ones to serve you better. If you have some, please send them to us at store@countryweaves.com

20. How do I reach your customer support?

You may call us at +91 8281 220044 or email us at store@countryweaves.com